Terms of Service

Terms of Service

Last updated: September 2026

Welcome to ZioFal. These Terms of Service govern your use of ziofal.com and your purchases from our online store. By accessing our website or placing an order, you agree to these terms.

1. About ZioFal

ZioFal is an online store offering authentic Palestinian products, including food products, olive oils, handmade crafts, heritage items, gifts, clothing, and accessories.

Our mission is to connect customers worldwide with Palestinian products and traditions.

2. Website Use

By using our website, you agree to:

  • Provide accurate and complete information when placing an order
  • Use the website only for lawful purposes
  • Not misuse, copy, or interfere with the website or its content

We reserve the right to refuse service or cancel orders if misuse or fraudulent activity is suspected.

3. Products and Availability

We make every effort to display accurate product information, images, prices, and availability.

However:

  • Colors and appearance may slightly vary depending on your device screen
  • Handmade products may have natural variations due to their craftsmanship
  • Product availability may change without notice

4. Orders and Payments

When you place an order:

  • You agree that all information provided is accurate
  • You agree to pay the listed price, including applicable shipping fees and taxes
  • Your order is confirmed after successful payment and verification

ZioFal reserves the right to cancel or refuse any order in cases of pricing errors, unavailable products, or suspected fraud.

5. Shipping and Delivery

ZioFal ships products worldwide.

Delivery times may vary depending on:

  • Destination country
  • Shipping provider
  • Customs procedures
  • Local regulations

Customers are responsible for providing correct shipping information. Delays caused by customs or shipping carriers are outside our direct control.

6. Customs and Import Fees

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Additional local charges

These fees depend on the destination country's regulations.

7. Returns and Exchanges

We want our customers to be satisfied. Return and exchange conditions may vary depending on the product type.

Customers should contact us before returning any item.

To request assistance, contact:

Email: contact@ziofal.com
Phone: +972 59-767-9315

8. Intellectual Property

All website content, including:

  • Logo
  • Brand name
  • Images
  • Text
  • Designs

belongs to ZioFal and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

ZioFal is not responsible for:

  • Delays caused by shipping companies or customs
  • Incorrect information provided by customers
  • Damage caused after delivery due to improper handling or storage

10. Privacy

Your personal information is handled according to our Privacy Policy. We take reasonable steps to protect customer information and use it only for legitimate business purposes.

11. Changes to These Terms

ZioFal may update these Terms of Service from time to time. Any changes will be published on this page.

12. Contact Information

ZioFal

Website: https://ziofal.com
Email: contact@ziofal.com
Phone: +972 59-767-9315

By using ziofal.com, you acknowledge that you have read and agreed to these Terms of Service.