Return and Refund

Last updated: September 2026

At ZioFal, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions for returning products and requesting refunds.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The product must be unused and in its original condition
  • The product must be in its original packaging
  • Proof of purchase must be provided

Some products may not be eligible for return due to their nature, including:

  • Food products
  • Consumable goods
  • Opened personal care products
  • Products damaged after delivery due to misuse

2. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A wrong item
  • A missing item

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

We will review the request and provide an appropriate solution.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may vary depending on your payment provider

Shipping fees are generally non-refundable unless the return is due to an error from ZioFal.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong product was sent
  • The issue was caused by ZioFal

We recommend using a trackable shipping service for returns.

5. Exchanges

If you need to exchange an item, please contact us first. Exchanges depend on product availability.

6. International Orders

For international customers:

  • Delivery times may vary due to customs and shipping procedures
  • Import duties, taxes, or customs fees are the customer's responsibility
  • Returns from international locations may require additional shipping costs

7. Contact Us

For any return or refund request, contact:

ZioFal
Website: https://ziofal.com
Email: contact@ziofal.com
Phone: +972 59-767-9315

We will do our best to assist you and resolve any issue.